FAQ's


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Absolutely! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, and do background checks on each and every service provider. Only those professionals who pass our strict on boarding process are allowed to work with Allmistree. All professionals are also required to complete an assessment test to verify their qualifications. Most of them have more than 5 years of experience in his/her field.
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All of our service providers have passed through a vigorous assessment and certification process. In the unlikely event of our team damaging something, you can email us at support@allmistree.com or give a call to our support team on +91-8094887788.
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All of our service providers have passed through a vigorous assessment and certification process. In the unlikely event of our team damaging something, you can email us at support@allmistree.com or give a call to our support team on +91-8094887788.
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We immediately arrange for a replacement and schedule a time convenient to you to do the job or register a cancellation of the service requested. You can track the location of all our service providers using the Allmistree App on your phone. This would let you know how far the service provider is from the customer’s home.
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We at Allmistree understand that your time is valuable and are always striving to limit the time spent by service providers at your home. However the agents are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task.
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Please do email us at support@allmistree.com or call our support team on +91-8094887788. However, the most convenient way is to reschedule a job through our Android app. For more information, check the Order related FAQs
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While we highly recommend you register with us first, you could place a service request on our app/site without registering with us. You do not have to worry about unnecessary calls or messages from us. We have a strict policy against that practice.
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After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app.
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Placing an order on the Allmistree App is fast and simple Steps:
Once you open the App on your smartphone, choose the service you would like to order
Enter your exact requirement along with a schedule that works best for you.
The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
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Go to the Google App store and search for Allmistree. The App is free to download. We're also working on an app for iOS as you read this.
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Absolutely! Our experience on mobile is among the best! It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our expert team. Additionally, there will be offers that are exclusive to the app from time to time. There are many other exciting features that you will soon see on your app in the coming weeks. The Allmistree app is truly the best way to be rewarded for taking care of your home!
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You need to ensure that you've signed in with your email id that was used to place the orders to see them in the app. All orders that you place with us are tied to the email that you provide against the order.
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You can now opt to pay using online payment options including credit card, debit card and netbanking. We however, would highly recommend the wallet mode of payment. As always, you could choose to pay us by cash after the service.
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Ofcourse, you can. Just select the 'Cash' tab and select the checkbox in the payment screen.
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All the Allmistree Money that you've earned along with your wallet balance powered by our wallet partner Citrus would enable the wallet payment. Keep an eye out to know the ways to earn Allmistree Money!
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Payment option is shown only in the case of an order where the total price of the order is known. For services that either need an inspection or have a variable pricing, the payment option will not be available as the final amount of the order is yet to be determined. We're working on a solution to allow payment after the job.
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You can always top up your wallet from the payment screen to top up your wallet balance and then proceed to pay. It is advisable to have your wallet sufficiently funded for a seamless experience.
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We work with certified and experienced partners in managing your confidential information including saved cards among others. Your information is saved in an encrypted form and information sent over secure channels. Your information is therefore safe and secure.
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We do not support this currently. However, we plan to support this shortly in the weeks to come.
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Yes, you can pay online of your service charge.
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You can book a service from our app or by visiting our website. It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our expert team. You can also call our support team on 8094887788. Once you open the App on your Smartphone, choose the service you would like to order Enter your exact requirement along with a schedule that works best for you. The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
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Please do email us at support@allmistree.com or call our support team on 8094887788. However, the most convenient way is to reschedule a job from the 'My Appointments' screen of our Android app.
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Please do email us at support@allmistree.com or call our support team on 8094887788. However, the most convenient way is to reschedule a job from the 'My Appointments' screen of our Android app.
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The most convenient way is to repeat a job from the 'My Orders' screen of our Android app. You could also book it as a new booking from our website.
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Visit the 'My Orders' screen of our Android app to view all your orders. You could also use the filter option on the top of this page to filter the content based on your selection.
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After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app. You can also email us at support@allmistree.com or call our support team on +91-8094887788.
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All our Service Providers are among the best in market, each having an experience of around 2 - 15 years in the domain and hence their quality is miles ahead of the local technicians -We don't send random unverified service providers; all of them are background checked and police verified. Hence they are trusted & reliable. -We offer 10 days warranty on the work done. We would do the rework free of cost should a problem arise within 10 days of the work done by us.
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It is absolutely safe for you to trust our Service Providers. All of them are background checked and police verified. Hence they are trusted & reliable. Our Operations team is always in constant touch with the SP when the work is being done.
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We operate between 8 AM to 8 PM, 365 days in a year.
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We are working on it, we will soon be operational on early morning and late evening services.
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We offer a 10 day warranty from the date of invoice on all repairs. You need not pay Labor charges in case of a rework within that 10 day period. However, if any spare part/material is needed for rework, the cost would have to be borne by you.
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All our rates for Plumbing, Electrical & Carpentry are only for the Labour Charges. They do not include the cost of materials. Our Service Providers will tell you what all materials (spare parts) are needed. You can buy the materials by yourself, or our Service Provider will buy the same for you.
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Service Providers will help you in the procurement of spare parts/materials from standard shops. However, HouseJoy is not responsible for the quality of the spare parts; it lies on the manufacturer/seller of the same. The Service Provider submits the original copy of the bill to you at all times. If this is not done. do ask for it.
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There is no such thing called a minor work or major work. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.
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We do not have hourly or day-wise rates. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.
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You can have full faith in the quote provided by HJ or HJ service provider. Every single quote submitted to the customers are diligently checked and verified by our Operation Managers. However, if you still feel that the quote is on the higher side, you can always call up HJ and ask for a justification.
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In the cockroach control treatment, the technician will apply an odorless spray of eco-friendly chemical along the corners of the walls & place gel in the cupboards. The entire process should take upto 30 minutes depending upon the level of infestation.
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We do offer warranty but it varies across cities. Please check for warranty details while booking a job. However, we recommend you to go for an AMC (Annual Maintenance Contract) wherein we provide 3 or 4 (as selected) mandatory services over a period of one year to effectively keep the pests away.
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In the Ant control treatment, the technician will apply a spray of eco-friendly chemical along the corners of the walls & place gel in the cupboards. The entire process should take upto 30 minutes depending upon the level of infestation.
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We do not provide warranty on ant control.
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As a safety precaution, you are requested to vacate the apartment/house for at least 12 hours. Also, we request you to wash all bed linen, curtains & other clothing articles that may have come in contact with the infested area/items.
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We do not provide warranty on Bedbug treatment.
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In the Anti-Termite treatment, our technician will perform a 3 step process. He will drill holes at the junction of the wall & the floor of your house at a spacing of 1 ft each. These holes will be filled with a disinfectant chemical & then the holes are sealed using chalk & white cement. The whole process might take an entire day or more depending on the size of the house & the level of infestation.
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We offer 1 year warranty on the Anti-Termite treatment. It may vary across cities and infestation level - please check before booking the service.
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In mosquito control, we spray mosquito repellants inside your house/apartment. In extreme cases, we may carry out the fogging process.
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We do rodent control using multiple types of Rodent traps (eg. Sticky glue pads, traps etc.). Also, we help you in identifying the possible location of entry & exit of rodent so that you can get it sealed properly in order to prevent it from happening again.
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There is no warranty on this treatment.
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If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc please report it to our Customer Support Desk at +91-8094887788 or mail us at support@allmistree.com. It is advised to do this within 24hrs of your service.
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Our expert normally reaches the customers place within 2 hour’s from the time of booking. If there is any delay from the allotted slot, a call is given in prior to inform our customers.
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We do buy materials on request at the MRP of the particular item itself. However, we do not insist that only we purchase the item. The customer can always purchase and provide the materials to our providers.
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All are serviced providers are well trained and experienced with a minimum experience of 2 years in the industry.
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Allmistree offers a free service if the same problem repeats itself within 10 days from the date of the service.
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Yes. For major tasks (jobs taking more than 2 hours), we proceed only after we get the approval of the customer regarding the estimate of material or additional labor that might be required. If you reject the estimate, our expert would leave without any charge.